Worst Experience Ever - Concorde Motors Chennai
This is my story with a TATA - FIAT dealership which has left me with just bad taste.
These are couple of problems which my car had.
FIAT PUNTO Diesel Bossanova White Nov 2009 Model.
I had a trouble free run with the Concorde motors dealership from 2009 up until the month of September which has made realize how FIAT A.S.S. works.
Let me just give you the details of the services which my car was taken to them from the month on July 2011.
I got my car serviced (25000kms service) at 24K odd because my Front disc brakes faded and unwanted noise started to arise.
The service engineer who attended my car told me that both the DISC and PADS have to be changed because scoring has happened on the DISC there is no point in just changing the PADS alone.I asked him if its possible to put the DISC on a lathe and make it even and fix it back in, the service advisor was like no thats not possible with these kind of DISC sir. So i obliged thinking it was the best move which set me back by Rs5500 for both front DISC and PADS.I even got the exterior and treatment done because the white looked a little faded.
The car was fine until one day in the middle of August it started showing Car and Lock symbol orange light on the Tachometer.This symbol used to appear on one fine day and disappear later. Since I was busy I was not able to send the car to service center immediately.
I sent the car to the service center in the month of September for this issue.
They said they have looked into the issue it is fixed. They delivered the car home because i was busy at work. The following day i start the car and that light glows again. I was a bit upset, but then was busy again so could not send the car again to the service center.
So when i became a little free in the month October I sent it to the service center.
But this time i had one more complain to it there was a strange vibration which occured in the steering wheel.
So i informed the service advisor about it.
I got the car the following day and the advisor told the DISC on the left side was not proper so we put it on the lathe and have put a new PADS on the left side. This time i had the same 3M exterior and interior cleaning and polishing package done again.
Still the orange light was not fixed.The service advisor had no clue about what was wrong with the vehicle.
I drove the car home it seemed fine.
Then the following day an unusual noise started occring in the car.
I reported this to the service advisor and sent the car back to the service center the following day.
I had one more complaint this time.My cars wipers dint work properly.
Also i felt the car's battery might be weak.
They had my car for 3 days and told me it has been fixed.
My driver had gone to take the delivery.
He was made to wait for 2hrs.
When he got the delivery he wanted to drive the car and see before the delivery.
He started the car and put on the wiper since it was raining, wipers dint work. He refused to take the car for delivery on a rainy day if the wipers are not fixed.
They took the car back inside the service center and got the car out after 1hr by this time it was 7pm and they wanted to close the service center.
My driver tried starting the car, the car refused to turn on.
The answer the service advisor gave was they used the car's headlight to see the wiper problem inside their garage instead of using the checklamp. This caused the battery to drain.
This could be the worst thing a service center could do.
So they jumped started my car and they gave a delivery of my car.
I drove the car that night i could not see outside any of the windows they had applied grease all over the windows, including front windscreen.
I called the service advisor and gave him a piece of my mind.
The problems for which the car had gone for servicing remained.
Nothing was fixed
On top of that trying to fix my cars wipes they spoiled the front windscreen by running the wiper blades without water on the glass....
Full scratches all over the front windscreen.
I took the car personally to the service center the following day blasted the service advisor and spoke to the senior manager of the branch.
He was a very pleasing man he came along for the car inspection and everything.He promised me that he ll look into all the problems personally and fix it.
I got my car 4days wiper problem dint seem to recur again.
but the unusual noise and the orange light on the dashboard was present.
I sent the car again to the service center the following day ( by this time its november ) they had the car for 3days. The service advisor told me this time they have fixed it by changing the DISC and PADS as well. Since I was busy at work they delivered the Car at home again.
They asked me to PAY for the DISC change an amount of Rs3500/- i told themi had changed only in July and i am not willing to change again,nor was interested in paying for it.So he said he ll claim it in warranty and no bill was charged.
When i got home in the night i found my car to be in Utterly F****** up condition. The car was not washed at all.
I called the Senior Manager and informed him about the way he had delivered the car he apologized and asked me to bring the car back to the service center yesterday (13/11/11) i informed him that i have work its not possible, maybe today (14/11/11) i would bring the car for a wash.
So i woke up early in the morning tried washing my car with a hose and car shampoo. Most dirt came away and it left me to see Black paint sprinkled all over the car.I just did car exterior and interior 3M package in october.after which the car has been heading to his service center only.
I am heading to service center today (14/11/11). I have really lost the interest in the car.
I have spent enough money from my pocket as well.
I have lost good money in fuel as well.
What should i do. I am fed up off them.
I am attaching pics of my car before washing it myself and after.