While ,car makers can learn from MUL on how to sell 'not-so -great "cars effectively ,people can also learn from Fiat India on how NOT TO SELL .Fiat India will be a perfect example of failing in India ,inspite of having such superb cars like the Uno,Palio,Siena,.... What a shame ! Now this isnt the first time we reading about this ...so lets not waste time in talking about "what" and "why" My boss who is a Fiat lover ( a perfect example of the heart ruling the brain ...like most of us ) has this well maintained 1.9D Palio which he has been using extensively over long drives and also city commuting.A couple of weeks ago,he damaged the LHS front fender on his 7 year old Palio . Instead of taking the car to a local garage ,he took the car to Pratham in Kudlu Gate assuming an authorised dealership would do a quality job. Its been close to 3 weeks and they havent been able to replace this part .The first time ,a part is ordered ( now they dont have stocks available) and reached Bangalore after 3-4 days ,only to realise that this fender is not for this car .Its some other size!! They then say that the part has to be ordered again .Its been 2 weeks now and a simple front fender has still not arrived! I can only pity Fiat owners here and I can only admire their love for their cars .If a small fender cannot be sourced ,imagine what would happen if its an engine part that has to be sourced . We are now trying to source this part from a local scrap dealer who has said he can get this part ASAP ! I can now understand as to how did cars like Santros and Zens sell more than the Fiat Uno which had been best selling in all other geographies .I am only grateful ,my family didnt agree to my original choice of a Palio GTX and instead opted for a Zen as our first car . If I had to buy a Palio GTX and if I had to maintain it the same way as I maintain my Zen ...I would have been divorced and bankrupt by now . |
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